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I have forgotten my password

You want to log onto the platform again after a while to work on a program, but can't seem to recall your password. Don't panic! These are the steps you can take to reset your password. Reset password To reset your password go to the login page of Therapieland or Gezondeboel and click on "Password?". A form will appear. Here you should fill in the email address that the account is registered on. Once you have done that you can click on "Send". You will receive...

Modified on:Wed, 21 Sep, 2022 at 12:27 PM
Two-factor authentication in the browser

There are several options to work with two-factor authentication without the use of a mobile phone. In this article we use a browser extension for  Google Chrome but this also works for  Firefox or Edge. Download an extension Click here to download the extension from the Chrome Webstore and click "Add to Chrome" to install the extension. Activate the extension First click on the puzzle piece (1) and then click on the pin icon (2). This will pin the QR code icon of the extensi...

Modified on:Fri, 22 Jul, 2022 at 2:31 PM
Setting up two-factor authentication

Two-factor authentication is mandatory for all of our professional accounts. The first time you visit the platform you will have to set-up your account and connect it to an authenticator app. This app will then generate new tokens every 30 seconds. You have to use these tokens in addition to your username and password to log in. Download an Authenticator app We recommend the 'Google Authenticator' app. You can download it from the App Store, Google Play store or the Windows Store...

Modified on:Wed, 21 Sep, 2022 at 12:35 PM
Two-factor authentication: Solutions

Two-factor authentication is mandatory for all of our professional accounts. Unfortunately, this extra step while logging in is necessary to protect your data. It can be frustrating when this doesn't work as expected. Here you will find the most common problems and their solutions. Downloading the app We recommend these apps because they come from a trusted source. Google Authenticator (App store, Play store) Microsoft Authenticator (App store, Play Store) New phone Two-factor au...

Modified on:Wed, 21 Sep, 2022 at 12:37 PM
Two-factor authentication: Backup tokens

Two-factor authentication is mandatory for all our professional accounts. It is not mandatory for clients , but we can set it up for you on request. To log in you have to use an authenticator app on your phone that will generate tokens for you. On those occasions that you cannot use your phone for whatever reason and you have to log in to the platform you still have the option to use backup tokens. Generating backup tokens To generate backup tokens you first have to log in to Therapieland ...

Modified on:Fri, 22 Jul, 2022 at 2:31 PM
I did not receive the reset password email

You would like to login to the platform but you don't remember your password. You have requested a new password but you didn't receive the email to reset it. So annoying! But fortunately there are some steps you can take to solve this. Take note: The request new password feature only works if you login to the platform directly. If your account was registered through an external system you can only gain access via that system and you won't receive a reset password email from ...

Modified on:Fri, 22 Jul, 2022 at 2:32 PM